In this episode, Graham Reed and Antonia Landi are joined by Johnny Michaelsen, Director of Design Ops at WISE, who shares insights on the evolving role of Design Operations, the impact of AI, and how human behaviour influences operational success. They explore how organisations can leverage AI responsibly and build collaborative, cross-functional teams.
Highlights
The definition and scope of Design Ops
The impact of AI on design and operations
The importance of trust and human behaviour in ops roles
Strategies for integrating AI responsibly
Building a cross-functional, collaborative culture
Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts
What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to.
