When’s the right time to hire Product Ops?
Graham shares how he “fell into” the role after a decade in product management and why he’s built Product Ops functions from scratch at multiple companies. Graham also digs into the messy middle between scrappy and established teams, and why Product Ops is more about change management and influence than tools or processes.
Highlights:
The magic number of employees that signals it’s time to hire Product Ops.
Why starting as a team of one works, and how to make it sustainable.
The real difference between product management & Product Ops.
The critical soft skills that matter more than experience - empathy, listening, and influencing.
How to pivot into Product Ops by spotting and solving problems in your current org.
If you’ve ever wondered when (or why) to invest in Product Ops, or how to break into the role yourself, this one’s for you.
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