<![CDATA[Product Ops Confidential: The Product Opscast]]>https://www.productopsconfidential.com/s/the-product-opscasthttps://substackcdn.com/image/fetch/$s_!K_fK!,w_256,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F29c2c663-d5a6-4628-bc94-5e9c9b0357c7_779x779.pngProduct Ops Confidential: The Product Opscasthttps://www.productopsconfidential.com/s/the-product-opscastSubstackMon, 13 Apr 2026 01:35:16 GMT<![CDATA[Product Opscast Episode 17: Product Leadership Operating System]]>https://www.productopsconfidential.com/p/product-opscast-episode-17-product-leadership-operating-systemhttps://www.productopsconfidential.com/p/product-opscast-episode-17-product-leadership-operating-systemWed, 08 Apr 2026 09:55:40 GMTIn this episode, and chat with Stephanie Leue, a seasoned, well-respected product expert, formerly at PayPal, Contentful, Doodle and now at Ringier, to explore the complexities of product leadership. They discuss the competing forces that product leaders face, the importance of self-confidence, and the critical role of product operations. They delve into the challenges posed by AI, the need for collaboration over education, and the evolving expectations of product leaders in a rapidly changing landscape.

“Product leaders are herding cats on steroids!”

Highlights:

  • Product leadership is influenced by multiple competing forces.

  • Self-confidence is essential for effective leadership.

  • Frictions exist at all levels of leadership, not just CPOs.

  • Product Ops plays a crucial role in bridging gaps between teams.

  • AI introduces new challenges and opportunities for product leaders.

  • Collaboration is more effective than trying to educate stakeholders.

  • Product leaders must adapt to reactive and chaotic environments.

  • Establishing strong relationships is key to successful product leadership.

  • The mindset of product leaders must shift from being a bottleneck to enabling teams.

  • Understanding the unique dynamics of each organisation is vital for success.

PS: Graham had a couple of technical difficulties during this episode (he blames the inter-web!), which resulted in a couple of jumps in editing. Our apologies… You would never believe we worked in technology!

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]]><![CDATA[Product Opscast Episode 16: Product Ops - Guardians of the Strategy]]>https://www.productopsconfidential.com/p/product-opscast-episode-16-product-ops-guardians-of-the-strategyhttps://www.productopsconfidential.com/p/product-opscast-episode-16-product-ops-guardians-of-the-strategyWed, 25 Mar 2026 09:02:44 GMTIn this episode, and sit down with their mutual friend Marielle Velander, Product Portfolio Manager at N26, to discuss the continued evolution of Product Operations. Marielle shares her unique background in anthropology and how it informs her approach to Product Ops.

They examine the importance of establishing Product Ops as a strategic function within organisations, the evolution of the role over time, and the necessity of building trust and effective communication with leadership. They also delve into the challenges of navigating transition points in product operations, the significance of using C-suite language (‘nicely’ put by Graham in the episode!), and the responsibilities of Product Ops in relation to strategy ownership.

“Product Ops needs a seat at the table.”

“We need to safeguard the strategy.”

Highlights:

  • Product Ops must establish itself as indispensable.

  • Building executive trust is crucial for product operations.

  • The role is evolving and becoming more recognised all the time.

  • Navigating transition points is a key challenge in Product Ops.

  • Effective communication with leadership is essential for success.

  • Product Operations should think ahead to align with the company strategy.

  • Using C-suite language can enhance communication with leadership.

  • Trust and accountability are vital in Product Ops.

  • Empathy is important in building relationships across teams.

Be sure to read the Product Ops Manifesto, mentioned in this episode

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]]><![CDATA[Product Opscast Episode 15: The Answer's In Your Data]]>https://www.productopsconfidential.com/p/product-opscast-episode-15-know-your-customer-with-datahttps://www.productopsconfidential.com/p/product-opscast-episode-15-know-your-customer-with-dataWed, 04 Mar 2026 13:47:28 GMTIn this episode, and chat with Sean O'Neill, well-respected Product & Data leader, to discuss the critical role of data in product management. Sean shares his extensive experience at Amazon and Tesco, highlighting how data strategies can drive business growth and efficiency. They explore the importance of building a data-driven culture and the integration of AI and machine learning in decision-making processes. Sean shares some fantastic stories of transformation and tangible results seen through using data, as well as some insight into the inner workings at Amazon.

“Data is the new moat”

Highlights:

  • Data has always been at the heart of product management.

  • Teaching yourself SQL is still essential for product managers, even in the world of AI.

  • Understanding customer friction can drive better product decisions.

  • Data is the new moat for competitive advantage.

  • Engagement metrics are vital for assessing feature value.

  • Building credibility with stakeholders is essential for product teams.

  • Curiosity about data can lead to valuable insights.

  • AI should be used to solve specific problems, not just as a buzzword.

Check our Sean’s article on Strategic Bets:

Engineers/Bets Article

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]]><![CDATA[Product Opscast Episode 14: Bridging the Product Data Gap]]>https://www.productopsconfidential.com/p/product-opscast-episode-14-bridging-the-product-data-gaphttps://www.productopsconfidential.com/p/product-opscast-episode-14-bridging-the-product-data-gapWed, 18 Feb 2026 09:00:48 GMTIn this episode, and dive deep into data with Timo Dechau, and discuss the critical role of data in product operations. They explore how to bridge the gap between product, data and business strategy, the importance of defining product performance metrics, and the need for collaboration between product, product marketing and data teams. The trio emphasises the necessity of context in metrics, the evolution of metrics over time, and the role of product operations in fostering a data-driven culture within organisations.

“Understanding user behaviour is key”

Highlights:

  • Product data must align with business strategy to yield meaningful insights.

  • Data teams often lack context, which hinders their effectiveness.

  • Product Operations can bridge the gap between product managers and data teams.

  • Defining product performance metrics is crucial for success.

  • Metrics should evolve with the business and its strategy.

  • Collaboration between product marketing and data teams is essential.

  • Understanding user behaviour is key to improving product performance.

  • Data should inform strategy, not just validate it post-factum.

  • Creating a culture of data-informed decision-making is vital.

Check out Timo’s newsletter:

Timo's Newsletter

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]]><![CDATA[Product Opscast Episode 13: Delightful Product Ops]]>https://www.productopsconfidential.com/p/product-opscast-episode-13-delightful-product-opshttps://www.productopsconfidential.com/p/product-opscast-episode-13-delightful-product-opsWed, 04 Feb 2026 09:02:36 GMTIn this episode, and welcome Nesrine Changuel - Google, Microsoft and Spotify alumni, product expert and author of the brilliant Product Delight.

They explore the concept of product delight, emphasising the importance of emotional connections in product management. Nesrine shares insights on how to create delightful products that resonate with users, the differences between B2B and B2C emotional motivators, and practical steps for implementing delight in product strategies. Also touches on fostering creativity and inclusivity in design, highlighting the need for emotional awareness in product development.

“Delight is not a nice to have.”

“We need to honour users’ emotions.”

Highlights:

  • Product delight is essential for modern product management.

  • Emotional connections can significantly enhance user retention and revenue.

  • Delight should not be viewed as a luxury but a necessity.

  • Understanding users’ emotional motivators is crucial for product success.

  • B2B and B2C products require different emotional approaches.

  • Implementing a 50-40-10 guideline can help balance functional and emotional features.

  • Fostering a creative environment is key to innovation in product management.

  • Inclusive design considers the diverse emotional responses of users.

  • Delight can differentiate products in a competitive market.

  • Product managers should prioritize emotional aspects alongside functional requirements.

Check out Product Delight on Nesrine’s website

Product Delight

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]]><![CDATA[Product Opscast Episode 12: Surfacing Bad Product Ops]]>https://www.productopsconfidential.com/p/product-opscast-episode-12-surfacing-bad-product-opshttps://www.productopsconfidential.com/p/product-opscast-episode-12-surfacing-bad-product-opsWed, 21 Jan 2026 09:46:23 GMTWe’re back in 2026 for more Product Ops chit-chat! In this episode, and welcome David Pereira - expert product consultant, author of Untrapping Product Teams, and occasional Product Ops critical thinker!

It was 3 years ago (we could not believe it) when David published some thoughts on Product Ops as it was at the time, which led Antonia and Graham to want to respond, which became the Product Opscast. The rest is history, and so what better way to start 2026 than to speak with David about what he feels is still true, what has changed, and dive into what good and bad Product Ops looks like.

We discuss the evolution of product operations over the past three years, the importance of defining roles within product ops, and the challenges faced by product teams.

Also on the agenda - the need for intentionality in product operations, the responsibility of leadership, and the significance of understanding organisational dynamics. David shares insights from his book and highlights the importance of facing reality in product management, ultimately advocating for a strategic and measurable approach to product operations.

“You can't change everything at once”

Highlights:

  • Intentionality is crucial in product operations to drive change.

  • Leadership plays a key role in enabling product teams.

  • Understanding the context of product operations is essential.

  • Bad product operations can hinder team effectiveness.

  • It’s important to prioritise challenges and tackle them one at a time.

  • Creating time to think is vital for effective leadership.

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]]><![CDATA[Product Opscast Episode 11: Product Ops Q&A #1 with Antonia, Graham & Guest Thor Mitchell]]>https://www.productopsconfidential.com/p/product-opscast-episode-11-product-ops-qanda-1https://www.productopsconfidential.com/p/product-opscast-episode-11-product-ops-qanda-1Wed, 10 Dec 2025 09:00:38 GMTIn this slightly different episode of the Product Opscast, special guest Thor Mitchell, CPO Exec-in-Residence at Balderton Capital and Ex-VP of Product at Miro, flips the narrative and asked our hosts and all about Product Ops, particularly around its partnership with product leadership and the strategic role it must play in getting teams to build better products. Thor talks us through his time at Miro (with podcast alumni Thorsten Lowenberg - see that episode here ) and how his experiences with Product Ops changed his life. This was a lot of fun, but shone a bright light on the importance of leadership support and buy in.

“Product Ops changed my life”

Highlights:

  • Product Ops can significantly enhance team productivity.

  • Effective measurement of Product Ops success is crucial.

  • Leadership support is essential for Product Ops to thrive.

  • Balancing tactical and strategic responsibilities is key.

  • Product Ops should not just focus on ICs but also support leadership.

  • Delegation is a critical skill for product leaders.

  • Understanding organisational needs is vital for Product Ops.

  • Process should enhance, not hinder, product development.

  • Product Ops can, and does, influence organisational culture and communication.

  • Building better products is the ultimate goal of Product Ops.

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]]><![CDATA[Product Opscast Episode 10: Emotional Intelligence (EQ) in Product]]>https://www.productopsconfidential.com/p/product-opscast-episode-10-emotional-intelligencehttps://www.productopsconfidential.com/p/product-opscast-episode-10-emotional-intelligenceFri, 28 Nov 2025 12:00:40 GMTIn this episode of the Product Opscast, and discuss the importance of emotional intelligence in product leadership with special guest Pippa Topp. They explore how self-awareness and understanding others can enhance team dynamics, the role of psychological safety in fostering open communication, and the significance of authentic leadership and self-belief. The (spicy) topic of calling out the challenges of balancing business demands with emotional intelligence is covered, as is transforming organizational culture, and the necessity of product PR to highlight the human aspect of product management. This one is an emotional rollercoaster!

“Authentic leadership requires self-discovery”

Highlights:

  • Emotional intelligence (EQ) starts with self-awareness and understanding others.

  • Psychological safety is crucial for open communication and team dynamics.

  • Defensiveness in teams can be managed through EQ.

  • Authentic leadership requires self-discovery and confidence.

  • Transformational roles, such as Product Ops, need support and clarity to succeed.

  • Building connections fosters a positive work environment.

  • Human interactions are essential in scaling businesses.

  • Emotional intelligence can lead to sustainable impact in organizations.

  • Product PR helps in showcasing the value of product teams.

  • Self-belief is foundational for effective leadership.

Resources Mentioned:

Emotional Intelligence - Daniel Goleman

Dare to Lead - Brene Brown

The Call to Courage - Brene Brown - Netflix

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]]><![CDATA[Product Opscast Episode 9: All About Communication]]>https://www.productopsconfidential.com/p/product-opscast-episode-9-communicationhttps://www.productopsconfidential.com/p/product-opscast-episode-9-communicationTue, 25 Nov 2025 22:26:47 GMTIn this episode of the Product Opscast, and discuss the critical role of communication in product management with special guest Jake Brereton, COO of LaunchNotes. They explore Jake’s journey through Atlassian, the challenges of effective communication in scaling organisations, and the importance of understanding audience needs. Also on the agenda: the impact of poor communication on business outcomes, strategies for celebrating successes and learning from releases, and modern product conversations wouldn’t be completed with discussing the role of AI in product management.

Highlights:

  • Communication is fundamental to life, not just business.

  • Understanding audience needs is crucial for effective communication.

  • Timing is key in product communication.

  • Celebrating successes helps reinforce team morale and transparency.

  • Effective communication strategies can enhance customer engagement.

  • Poor communication can lead to missed opportunities and revenue loss.

  • AI can assist in communication, but cannot replace the human touch.

  • Product managers must communicate clearly and frequently.

  • Referencing company strategy in communications fosters accountability.

Resources Mentioned:

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]]><![CDATA[Product Opscast - Resource Launch Special: Measuring Product Ops]]>https://www.productopsconfidential.com/p/product-opscast-special-measuring-product-opshttps://www.productopsconfidential.com/p/product-opscast-special-measuring-product-opsFri, 14 Nov 2025 09:01:29 GMTIn this resource launch special of the Product Opscast, interviews podcast alumni Jana Debusk about the launch of her collaborative framework for measuring Product Operations.

It is a pleasure to partner with Jana Debusk to bring this resource to you (Let’s be honest, Jana did all the work, we’re just publishing!), a resource that will continue to evolve as more and more is learnt about measuring ourselves and our teams in the Product Ops profession.

Access the Resource Here

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]]><![CDATA[Product Opscast Episode 8: Roadmapping: A Living Process]]>https://www.productopsconfidential.com/p/product-opscast-episode-8-roadmappinghttps://www.productopsconfidential.com/p/product-opscast-episode-8-roadmappingWed, 12 Nov 2025 09:01:09 GMTIn this episode of the Product Opscast, and chat with friend and fellow podcaster Justin Woods, founder of Roadmap Heroes, to discuss the intricacies of product management and roadmapping. They explore the importance of strategic roadmaps, the challenges of ownership and communication, and the need for audience-centric approaches. Also on the agenda: continuous planning, collaboration across teams, the significance of discovery in the roadmapping process, and throughout everything, how Product Ops plays a key role in orchestrating teams to do all of this at their best.

“This is about roadmapping, not just roadmaps…”

Highlights:

  • Most companies struggle with effective roadmapping.

  • A good roadmap is a strategic artefact for communication and alignment.

  • Roadmaps should focus on problems, ideas, value, outcomes, and themes.

  • Different stakeholders often require different views of the roadmap.

  • The roadmap is not just for product teams; in fact, it is less useful operationally for product teams than anyone else.

  • Continuous planning and collaboration are essential for effective roadmapping.

  • Discovery and exploration should be celebrated just as much as delivery

  • Roadmaps should reflect both past learnings and future plans.

  • The job to be done for a roadmap varies by organisation and maturity.

  • Roadmapping is a process, not just a one-time artefact.

Resources Mentioned:

HEROES Framework

Roadmap Audience Canvas

Interpreting Roadmaps - Article

Strategic & Delivery Roadmaps - Article

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]]><![CDATA[Product Opscast Episode 7: Bleeding Edge Product Ops, and inside Airtable's AI Revolution]]>https://www.productopsconfidential.com/p/product-opscast-episode-7-bleedinghttps://www.productopsconfidential.com/p/product-opscast-episode-7-bleedingWed, 29 Oct 2025 09:02:44 GMTIn this episode of the Product Opscast, and sit down with Anthony Maggio, VP of Product at Airtable, to discuss the evolution and significance of product operations, particularly in the context of AI. We explore how product operations is being implemented across various industries, the role of AI in enhancing workflows, and the innovative tools being developed at Airtable. We also cover the democratisation of software creation and the potential for AI to transform product management practices, and the critical importance of creativity and adaptability in the evolving product ops role.

Highlights:

  • Every company is becoming a digital product company.

  • Product operations is becoming essential across industries, not just tech.

  • The role of product operations is still evolving and varies by organisation.

  • Creativity is fast becoming a core skill in product operations.

  • Anyone can build an AI agent with the right tools.

  • The future of product operations is exciting with new AI capabilities.

  • What is new and upcoming with Airtable, particularly with AI Agents

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]]><![CDATA[Product Opscast Episode 6: Non-Digital Native (Digital) Transformation]]>https://www.productopsconfidential.com/p/product-opscast-episode-6https://www.productopsconfidential.com/p/product-opscast-episode-6Wed, 15 Oct 2025 08:00:35 GMTIn this episode of the Product Opscast, and are joined by Malte Scholz, co-founder and CPO of AirFocus, to discuss the intricacies of product operations & digital transformation in traditional organisations, and the challenges of change management. We explore the importance of leadership in product management, the role of tooling in facilitating transformation, and the balance between building and buying tools. Malte shares insights on how to navigate the uncomfortable middle of change and the entrepreneurial mindset needed for product leaders

Highlights:

  • The majority of companies are not digital natives and need to adapt.

  • Product ops is often not where organisations start their digital transformation.

  • Empathy and understanding the context are crucial in product management.

  • Change management is often uncomfortable and requires strong leadership.

  • Tools should facilitate, not dictate, how teams work.

  • Communication is key to effective leadership in product management.

  • A sense of urgency is essential for successful transformation.

  • Less is often more when it comes to tools and processes.

  • Entrepreneurial thinking is vital for product leaders.

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]]><![CDATA[Product Opscast Episode 5: Playing to your Strengths in Product Operations]]>https://www.productopsconfidential.com/p/product-opscast-episode-5https://www.productopsconfidential.com/p/product-opscast-episode-5Wed, 01 Oct 2025 08:00:49 GMTIn this episode of the Product Opscast, and are joined by Amy Rohan, Product Ops Director at Vista, to discuss her journey into product operations and the importance of navigating strengths and gaps as a leader. They explore personality assessments, change management, team dynamics, and the significance of understanding cultural nuances in global teams

Highlights:

  • The importance of understanding one's strengths and gaps as a leader.

  • Personality assessments can provide valuable insights for product ops professionals.

  • Change management requires understanding individual personalities and past experiences.

  • Building a strong product community enhances collaboration and innovation.

  • Psychological safety is crucial for team dynamics and performance.

  • Regular one-on-ones can significantly improve feedback and team engagement.

  • Cultural nuances impact communication and collaboration in global teams.

  • Focusing on strengths can lead to a more fulfilling career in product ops.

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]]><![CDATA[Product Opscast Episode 4: Impact-First Product Operations]]>https://www.productopsconfidential.com/p/product-opscast-episode-4https://www.productopsconfidential.com/p/product-opscast-episode-4Wed, 17 Sep 2025 06:04:50 GMTIn this episode of the Product Opscast, and are joined by Matt LeMay, author & product management consultant, to discuss his career in both product and music, and his latest book, 'Impact-First Product Teams’.

Highlights:

  • Product management should align with the commercial reality of the business.

  • Agile transformations often fail due to a lack of understanding of local contexts.

  • Communication is essential for effective product management and team collaboration.

  • Self-reflection is crucial for continuous improvement in product operations.

  • High-leverage tactics can lead to significant improvements in product management.

  • Change management is the hardest part of implementing new processes.

  • Understanding how a business operates is key to effective product management.

  • The challenges faced by companies are often similar, regardless of size or industry.

  • Templates and processes should not be enforced without understanding team needs.

  • Busy work can be a coping mechanism that hinders productivity.

“Busy becomes a coping mechanism at a certain point.”

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]]><![CDATA[Product Opscast Episode 3: The View from Engineering Operations]]>https://www.productopsconfidential.com/p/product-opscast-episode-3https://www.productopsconfidential.com/p/product-opscast-episode-3Wed, 03 Sep 2025 08:01:04 GMTIn this episode of the Product Opscast, hosts Graham Reed and Antonia Landi get a fresh perspective of the world, according to Engineering Operations, with expert Emily Koehler, Engineering Operations professional from Expel.

We hash out the intricate balance between Product and Engineering Ops, the importance of decision-making frameworks in both, and how these roles can, and should, harmonise to drive innovation and efficiency.

Emily shares her journey from aspiring UN translator to tech leader, offering insights into the challenges and triumphs of managing operational strategies, and lays out how engineering ops can transform your organisation's decision-making and strategic alignment.

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]]><![CDATA[Product Opscast Episode 2: Scaling Product Thinking]]>https://www.productopsconfidential.com/p/product-opscast-episode-2https://www.productopsconfidential.com/p/product-opscast-episode-2Wed, 20 Aug 2025 08:01:28 GMTIn this episode of the Product Opscast, hosts Graham Reed and Antonia Landi are joined by special guest Fo Neale-May, a VP of Product Operations, to explore the complexities of scaling product thinking in today's tech landscape.

Fo outlines how to transition from tactical execution to strategic partnership with teams and leaders, the role of AI in enhancing efficiency (because it wouldn’t be a conversation in 2025 without mentioning AI!), and the importance of a problem-first mindset.

Whether you're a product leader or part of a cross-functional team, this episode offers valuable strategies to align your organisation and drive impactful outcomes.


Enjoy

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]]><![CDATA[Product Opscast Episode 1: The Org is my Customer]]>https://www.productopsconfidential.com/p/product-opscast-episode-1https://www.productopsconfidential.com/p/product-opscast-episode-1Thu, 07 Aug 2025 12:03:06 GMTIn this episode of the Product OpsCast, hosts Graham Reed and Antonia Landi dive into the transformative power of the internal voice of the customer with special guest Cindy Camacho.

Discover how listening to internal teams can guide product development, enhance alignment, and foster a culture of empathy and trust.

Cindy shares her journey from reactive problem-solving to proactive strategies, emphasising the importance of internal feedback loops in shaping successful product operations. Learn how to harness the internal customer voice to drive innovation and collaboration within your organisation.

Enjoy

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]]><![CDATA[The Product Ops Chronicles Podcast - Episode 14]]>https://www.productopsconfidential.com/p/the-product-ops-chronicles-podcast-e14https://www.productopsconfidential.com/p/the-product-ops-chronicles-podcast-e14Thu, 10 Jul 2025 08:17:13 GMTThe Product Ops Chronicles was our first podcast in partnership with the Product Led Alliance, with some excellent guests and discussions.

Hosts: Graham Reed, Antonia Landi

Guest: Thorsten Löwenberg

Producers: Graham Reed, Product-Led Alliance

In this episode, myself, Antonia and special guest Thorsten Löwenberg discuss building product ops from scratch whi…

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]]><![CDATA[The Product Ops Chronicles Podcast - Episode 13]]>https://www.productopsconfidential.com/p/the-product-ops-chronicles-podcast-e13https://www.productopsconfidential.com/p/the-product-ops-chronicles-podcast-e13Wed, 11 Jun 2025 15:02:08 GMTThe Product Ops Chronicles was our first podcast in partnership with the Product Led Alliance, with some excellent guests and discussions.

Hosts: Graham Reed, Antonia Landi

Guest: John Cutler

Producers: Graham Reed, Product-Led Alliance

In this episode, myself, Antonia and special guest John Cutler dive into the balance of different types of Product Ops wor…

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